Palmpay Customer Care Contact: How to Get in Touch and Resolve Issues

Palmpay Customer Care

How Do I Get the Palmpay Customer Care? Digital payment solutions have become an essential part of our daily lives in today’s fast-paced society. Palmpay, a renowned fintech startup, has grown in popularity among Nigerians and Ghanaians for its simple and low-cost digital payment services.

However, like with any other service, you may run into problems when using Palmpay, and that’s where Palmpay Customer Care comes in to help. In this post, we will look at how to contact Palmpay’s customer service and obtain the assistance you need, as well as other important information to improve your Palmpay experience.

Who owns PalmPay Nigeria?

PalmPay Nigeria is co-owned by Transsion, a Chinese company, and NetEase, another Chinese firm. Transsion was the lead investor in a $40 million fundraising round that helped PalmPay break into the Nigerian market. This move laid the foundation for other Chinese investors to invest in the startup, making Chinese-owned apps successful in Nigeria’s financial landscape.

How to Contact Palmpay Customer Care

Palmpay Customer Care
Palmpay Customer Care

Palmpay Customer Care – Email Complaint

If you encounter any issues while using Palmpay and wish to file a complaint, you can reach out to Palmpay Customer Care through email. Send an email detailing your problem to Ensure you provide all the necessary information, such as your registered account details, transaction ID (if applicable), and a clear description of the problem you’re facing. This will enable their support team to assist you promptly.

– Social Media

Another effective way to reach Palmpay customer care is through their social media platforms. You can find them on Facebook at, on Twitter as @palmpay_ng, and on Instagram as @palmpayapp_ng. Social media can provide a quick response to your inquiries, and their team actively engages with users to address concerns.

Palmpay Customer Care – Telephone

For urgent matters or if you prefer a direct conversation, you can contact Palmpay’s customer care by phone. Dial 018886888, and their support agents will be ready to assist you. Note that calling the Palmpay Customer Care number may incur standard call charges, so it’s advisable to have the necessary credit or airtime on your device.

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Can You Get a Refund from PalmPay?

Yes, Palmpay does offer refunds, but with certain conditions. Only transactions paid for from your PalmPay account balance or Overdraft will be covered by the early refund service. This service covers transactions that are N5000 and below. To explore this feature and get a refund, make sure you have the latest version of the PalmPay app installed on your device.

What Bank is PalmPay Under?

PalmPay is a licensed mobile money operator regulated by the Central Bank of Nigeria (CBN). The company is authorized to provide Mobile Money Services, including mobile payment services, to both banked and unbanked individuals. Their mission is to drive financial inclusion in Nigeria, making it easier for people to access digital payment solutions.

Who is the CEO of PalmPay?

Palmpay Customer Care
Palmpay Customer Care

The current MD/CEO of PalmPay is Chika Nwosu. At a recent Fintech Cyber Security Summit, he emphasized the importance of enhancing customer trust to prevent fraud. He also highlighted how PalmPay conducts monthly Wallet Safe Workshops to educate customers on staying safe from potential threats.

Is PalmPay Certified by CBN?

Yes, PalmPay is a licensed mobile money operator certified by the Central Bank of Nigeria (CBN). This certification ensures that they adhere to the regulatory guidelines and provide secure and reliable financial services to their customers. Since its launch in 2019, PalmPay has served over 5,000,000 customers with convenient and affordable digital payment solutions.

What Happens When You Owe PalmPay?

If you owe PalmPay and fail to repay the loan, the company will take appropriate actions to recover the debt. Over time, if you still don’t repay the loan, PalmPay may send your name and details to a Credit Bureau, leading to blacklisting. Being blacklisted means you won’t be able to borrow loans in Nigeria until you settle the outstanding debt.

How to Send a Customer Complaint Effectively to Palmpay Customer Care

When sending a customer complaint to Palmpay Customer Care, it’s essential to include all the necessary information to ensure a prompt and accurate response. Here’s a guide on what to include in your complaint letter:

  1. Give the basics – Provide your name, contact details, and account information (if applicable).
  2. Tell your story – Explain the issue you are facing in detail, including any relevant transaction IDs or dates.
  3. Tell the company how you want to resolve the problem – Be clear about your expectations for a resolution.
  4. Be reasonable – While expressing your concerns, maintain a respectful tone.
  5. File your complaint – Send your complaint through the appropriate channels, such as email or social media.
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Can I Reverse My Payment?

In general, it is not always possible to reverse a payment. However, if you believe that a payment was made in error or was unauthorized, you should immediately contact Palmpay customer care. They will review your case and, if eligible, process a refund. Keep in mind that timely communication is crucial in such situations.

What happens if I owe PalmPay?

Palmpay Customer Care
Palmpay Customer Care

When you owe PalmPay and fail to repay the loan within the agreed-upon timeframe, the company may take necessary actions to recover the debt. They will likely send you reminders and notifications to encourage timely repayment. However, if the debt remains unpaid for an extended period, PalmPay may escalate the matter further.

One potential consequence of non-repayment is that PalmPay may report your outstanding debt to a Credit Bureau. Credit Bureaus are responsible for collecting and maintaining credit information on individuals and businesses. When your debt is reported, it becomes part of your credit history, and this information can be accessed by other financial institutions and lenders.

Being reported to a Credit Bureau can have serious implications for your financial standing. It can negatively impact your credit score, making it more challenging for you to access credit and loans in the future. Financial institutions may view you as a higher-risk borrower, and this could result in them declining your loan applications or offering you credit at higher interest rates.

Furthermore, if your debt remains unresolved, PalmPay may take legal action to recover the outstanding amount. This could involve hiring debt collection agencies or pursuing legal action through the appropriate channels. Legal actions may lead to additional costs, such as legal fees and court expenses, further increasing the amount you owe.

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To avoid such consequences, it’s crucial to be proactive in resolving any outstanding debt with PalmPay. If you find yourself in a situation where you are unable to repay the loan on time, it’s best to contact PalmPay’s customer care as soon as possible. They may be able to offer alternative solutions, such as restructuring the payment plan or providing assistance based on your financial situation.

Ultimately, responsible borrowing and timely repayment are essential for maintaining a positive credit history and financial well-being. If you find yourself facing financial difficulties, it’s essential to communicate with the lender and explore options to ensure you fulfill your financial obligations.

Remember, PalmPay customer care is available to assist you, and they are committed to helping customers find feasible solutions to their financial challenges. Open communication and prompt action can go a long way in resolving any outstanding debt and preserving your financial standing in the long run.


Palmpay customer care team is readily available to assist you with any issues or concerns you may have while using their services. Whether it’s through email, social media, or phone, you have multiple avenues to get in touch with them and resolve problems effectively. Remember to provide all the necessary information when filing a complaint, and be patient while awaiting a resolution. Palmpay is dedicated to providing seamless digital payment experiences, and its customer care is committed to ensuring your satisfaction.


  1. How do I contact Palmpay customer care? You can contact Palmpay customer care through email at, via their social media platforms on Facebook, Twitter, and Instagram, or by phone at 018886888.
  2. Does Palmpay offer refunds? Yes, Palmpay offers refunds for transactions paid from the PalmPay account balance or Overdraft, limited to transactions below N5000.
  3. Is PalmPay a licensed company? Yes, PalmPay is a licensed mobile money operator regulated by the Central Bank of Nigeria (CBN).
  4. Who is the CEO of PalmPay? The current CEO of PalmPay is Chika Nwosu.
  5. What happens if I owe PalmPay? If you owe PalmPay and don’t repay the loan, your name and details may be sent to a Credit Bureau, leading to blacklisting and preventing you from borrowing loans in Nigeria until the debt is settled.

Originally posted 2023-07-21 15:37:43.



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